Terms and Conditions

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Welcome to our website www.DialCare.in (property of Prontheal Technologies Pvt. Ltd.). If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Prontheal Technologies Private Limited’s relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The term Wellspring Private Limited or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website is designed to store your medical and demographic data.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of India.

1. Collection of Personally Identifiable Information

We collect personally identifiable information (name phone number, email etc.) from you when you request for a service. We do not for any reason whatsoever sell your Personal Identifiable Information to any third party or otherwise trade on it.


2. Use of Demographic and Profile Data

We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website.


3. Provision of Aggregate Demographic Information to Third Parties

We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website.


3. Provision of Aggregate Demographic Information to Third Parties

DialCare reserves the right to provide aggregate demographic information of its member base to third parties. We do not share personal information of individual users with third parties.


4. Cookies

A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. DialCare.in may place both permanent and temporary cookies in your computer’s hard drive. DialCare.in’s cookies do not contain any of your personally identifiable information. 


5. Newsletter Subscription

Visitors to DialCare.in may also sign up for our newsletters without having to register. 


6. Email Communications

DialCare will communicate with you through the email ID you have specified. Your email address is never shared with anybody unless necessary, within or outside DialCare. 

DialCare uses this email address to send you two types of communications:

  • Sending you newsletters that you have subscribed to.
  • Sending you occasional announcements about changes in DialCare’s policies or announcement of new promotions or services.
  • Sending details of transaction done by you on the website such as billing, appointment booking, password change request etc.

7. Refunds and Cancellations

Our focus is complete customer satisfaction. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact us via contact us link. 

Cancellation Requests received up to 1 business days prior to the date of the booked service period will be treated as cancellation. The Refund will be issued as mentioned in the Refund Policy.

Refund Policy

We will try our best to create the best possible offerings for our clients.

In case any client is not completely satisfied with our offering, and wishes to cancel, we can process the cancellation and provide a refund.

Refund can only be availed in the event of a cancellation.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Notwithstanding anything to contrary, company’s entire liability to You under this Terms or otherwise shall be the refund of the money charged from You for any specific voucher or Product or service, under which the unlikely liability arises.